Shipping and returns
2026.09.28Japan
Japan
| Standard | 2–5 business days | ¥1,100 |
East Asia
China, Hong Kong, South Korea, Macao, Taiwan
| EMS (international express mail) | 5–8 business days | ¥4,000 |
Asia
Bangladesh, Brunei, Bhutan, Indonesia, India, Cambodia, Laos, Sri Lanka, Myanmar, Mongolia, Maldives, Malaysia, Nepal, Philippines, Pakistan, Singapore, Thailand, Timor-Leste, Vietnam
| EMS (international express mail) | 5–9 business days | ¥5,000 |
North America
Canada, Guam, Mexico, Puerto Rico, US
| EMS (international express mail) | 6–10 business days | ¥8,000 |
Europe, Oceania and the Middle East
Andorra, United Arab Emirates, Albania, Austria, Australia, Bosnia, Belgium, Bulgaria, Bahrain, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Fiji, France, UK, Greece, Croatia, Hungary, Ireland, Israel, Iceland, Italy, Jordan, Kuwait, Lebanon, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, New Caledonia, Netherlands, Norway, New Zealand, Oman, French Polynesia, Papua New Guinea, Poland, Portugal, Qatar, Romania, Serbia, Saudi Arabia, Sweden, Slovenia, Slovakia, San Marino, Türkiye, Ukraine, Vatican City
| EMS (international express mail) | 6–10 business days | ¥7,500 |
Rest of the world
All other countries and regions
| EMS (international express mail) | 7–14 business days | ¥9,000 |
Shipping
Items in stock ship within 3 business days of the order. We email you the tracking number when your order ships.
Pre-orders ship at the time shown on their page.
Duties and import taxes
Orders shipped outside Japan may be charged import duties, taxes and clearance fees by the destination country. These are payable by the recipient on delivery. If a parcel is refused, the cost of its return and of sending it again is the customer’s.
Returns and exchanges
We accept returns and exchanges only when all of the following apply:
・within 7 days of delivery ・the product’s tags are still attached ・it has not been worn outdoors ・it has no dirt or damage from after delivery
The following cannot be returned or exchanged:
・socks ・products missing a part or an accessory ・pre-orders ・gift wrapping
To return or exchange a product, contact us through the contact form within 7 days of delivery. Products sent back without contacting us first cannot be accepted.
Please note
・Some products have been tried on in our shop or at events, and their soles may show slight signs of it. They cannot be returned for that reason. ・A returned product that does not meet the conditions may not be refunded. ・For a return for the customer’s own reasons, return shipping is at the customer’s cost. Parcels sent cash on delivery cannot be accepted.
Cancellation
To cancel an order once it is placed, contact us through the contact form.
An order that has already shipped cannot be cancelled.